Customer Support

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Will be monitoring only, will eventually work into phone support (usually takes 6 months to get to phone support)

Example: Monitoring Walgreen's coolers, if it goes to 45 degrees they will need to troubleshoot or put in a work order.

As a Technical Service Representative - Level 1, you will provide tier 1 support in a fast-paced communication
center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat.
You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and
equipment defects.
You may remotely configure and troubleshoot client's equipment or simply educate customers.
In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times
and access arrangements for a service call.
You'll utilize multiple computers and databases to record the results of
interactions.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:

Associated topics: assist, information technology analyst, information technology support, network, support analyst, support specialist, systems administrator, technical, technical support, technician

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