Incident Response Lead

Employment Type

: Full-Time

Industry

: Miscellaneous



The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate to join our Incident Response Team as a Team Lead. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills. They will contribute their previous management experience to this dynamic and impactful team.

The position is full-time and would be based in our Austin office.INCIDENT RESPONSE LEAD RESPONSIBILITIES
  • Lead and support a team that assess inbound emergency escalations and make immediate decisions based on a variety of complex factors and coordinate with internal and external partners including law enforcement to provide real world assistance to people in crisis.
  • Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic violence, self-injury, suicide which may be considered offensive or disturbing.
  • Provide mentorship, coaching, guidance and support career development for individual contributors while removing roadblocks and encouraging innovative solutions.
  • Foster a supportive, constructive, and collaborative team environment for individual contributors tasked with working an intensive caseload.
  • Provide real-time summaries for cross functional partners related to ongoing and resolved emergency escalations.
  • Clearly respond to process and policy questions from law enforcement, government agencies and cross functional partners.
  • Work collaboratively with cross functional partners and drive improvements to policies and processes related to high priority urgent requests.
  • Analyze operational data to identify trends and work cross-functionally on solutions.
  • Participate in on-call emergency response rotation as well as after-hours and weekends when necessary.
  • Must be available to work a regular schedule with hours typically between 11am to 7pm.
  • MINIMUM QUALIFICATIONS
  • Bachelor's degree.
  • 5+ years of professional experience in operations, people management, and/or business strategy and prioritization.
  • Experience managing a team of 6+ employees.
  • Experience leading and supporting a team focused on crisis, trauma or safety issues.
  • Strategic thinker with analytical and creative problem-solving skills.
  • Self-starter, intellectually curious and a creative individual who can operate in ambiguity.
  • Proven communication skills, demonstrated experience as a collaborative team player.
  • Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality.
  • Experience working independently with impeccable judgment.
  • Demonstrated experience managing pressure.
  • PREFERRED QUALIFICATIONS
  • Experience working or leading within a global team.
  • Bilingual or native fluency in Arabic, Portuguese or Spanish.

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