Austin 08 - Customer Service Rep - Grocery

Employment Type

: Full-Time


: Retail

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Job Description

- Austin 08 - Customer Service Rep - Grocery (20016326)Job OpeningH-E-B Job Title:Customer Service RepMinimum Salary:13.5Midpoint Salary:15.65


H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environment

What is the work?
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed

Customer Service:
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation:
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites:
- Cosmetics:
Knowledge of beauty and cosmetic aids

- Drugstore / General Merchandise:
Prepares tags and signs as needed

- Grocery:
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed

- Texas Backyard:
Passion for outdoors
Ability to complete Green Thumb training (H-E-B internal training)

- Entertainment:
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games

What is your background?
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- Completion of Company Orientation and Safety Training (upon hire)

Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills

Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department

- Constantly * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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