Customer Service Representative

Employment Type

: Full-Time


: Retail

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HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global's technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet-helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit .


If you like to work within a fast-paced environment, ensuring that customers get the help that they need, through all phases of their ordering experience, a self-starter, team player. Look no more as this could be the job for you! HID Global is seeking a new team member to join our growing Customer Service team.

Duties and Responsibilities include the following.

  • Track orders through the production life-cycle

  • Accountability for defined customers and/or regions

  • Ability to act as point of contact for internal orders

  • Proactively communicate order status to customers

  • Ability to identify and troubleshoot issues related to order management

  • Contact customers to validate the information on purchase orders as appropriate

  • Provide follow up and respond to customer issues, inquiries, emails, correspondence, etc. as required

  • Coordinate with other departments to expedite / resolve customer orders, issues, concerns, etc

  • Accurately log activities & correspondence in appropriate information systems (example: Salesforce)

  • Ability to provide internal support on order management systems and process.

  • Ability to learn complex systems & processes

  • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have a passion to make customer satisfaction their highest priority

  • Must be a self-starter who can work with limited supervision but who will escalate to management when necessary

  • Must have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs

  • Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed

  • Must have the ability to clearly and effectively communicate with customers by telephone and in written communication

  • Must have attention to detail skills and be diligent in terms of follow-up and completion to the satisfaction of our customers

  • Education and/or Experience

  • Must have a H.S. diploma

  • A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry

  • Preferred knowledge: Oracle, Sales Force, Agile

  • Ability to type 55 words per minute

  • Language Skills

  • Ability to effectively communicate in the English language verbally and in writing.

  • Computer Skills

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, and Outlook etc.

  • Familiar with operating systems, such as Windows, etc.

  • Experience with CRM, such as Salesforce

  • Customer Expectations

  • Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations

  • Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, build rapport and gain confidence.

  • Must be able to function effectively under stressful situations and maintain a positive, appropriate demeanor

  • Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

  • Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

  • Must be legally eligible to work in the United States

  • HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

    If you have a disability which limits your ability to apply online, please contact us at , to submit your expression of interest in a position with our Company.

    Internal Candidate - If you are interested in this position, please follow the link and submit your resume along with salary history to:

    External Candidate - If you are interested in this position, please follow the link and submit your resume along with salary history to:

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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