Clinical Integration Specialist

Employment Type

: Full-Time


: Miscellaneous

Business Overview:

As the first and largest specialty pharmacy integrator and accelerator, Shields Health Solutions is the industry leader in providing innovative and comprehensive care for the nation's chronically ill patient population. Shields builds and manages hospital-owned specialty pharmacies for hospitals and health systems who want to offer coordinated care services for patients with chronic illnesses. Using an integrated approach to patient care through our purpose built software platform, TelemetryRx, our Patient Liaison model, and our back-end clinical support team, Shields is redefining what it means to provide superior, fully-integrated patient care from clinic to pharmacy to patient's homes. Our innovative model and proven results in such a unique industry have led us to be one of the fastest growing healthcare companies in the nation with an immense impact on patients' lives.

General Description:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. Applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. Mature, credible, well-presented, professional and comfortable in dealing with others both in-person and on the phone. Critical to this position is a person who is able to work well under deadlines and time pressures. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, a person must be able to work as a member of a close-knit team.

Job Purpose:

As a Clinical Integration Specialist (CIS) you'll work directly with our clinical staff to help develop, implement, and maintain specialty pharmacy workflows, ultimately improving the quality of life for patients suffering from acute and chronic illnesses. The CIS role is an integral team member responsible for seamlessly onboarding new partners and expanding existing relationships to care for more patients. You will build close relationships with clinic staff (physicians, nurses, medical secretaries, etc.) and Shields liaisons, fostering an environment of continuous improvement as you share best practices across our hospital partners.

Job Duties:

  • Build relationships with clinical, operational, administrative staff at each hospital/clinic
  • Lead meetings with clinical teams at our hospital partners to understand current-state workflow clinics use to start/renew patients on specialty prescriptions
  • Develop future-state workflows to integrate the Shields liaisons within clinic processes and document progress within the electronic medical record
  • Clearly communicate the purpose of the specialty pharmacy program to all levels of clinical staff
  • Engage in implementation and training initiatives for new hospital partners
  • Maintain internal and external documentation to share best practices across our hospital partners
  • Monitor workflow adherence of the Shields liaisons as well as the hospital clinical and administrative staff
  • Trouble shoot workflow issues to ensure highest level of patient care and provider satisfaction
  • Support the Manager of Clinical Integration and Regional Manager by providing subject matter expertise to all hospitals and clinics regarding workflow, reporting, payor market, and distribution of specialty products
  • Establish workflows in the electronic medical record consistent with clinic processes to provide legendary specialty care
  • Work collaboratively with the Manager of Clinical Integration in educating, training, and developing liaisons in new and existing locations
  • Work collaboratively with the Manager of Clinical Integration developing core competencies and continuous quality improvement initiatives
  • Communicate with the Regional Manager, Manager of Clinical Integration, and others related to improvements and optimization of workflow
  • Other duties as assigned

Experience/ Education:

Required 3-5 years of experience as a Pharmacy Technician, Preferred: 5-8 years of experience as a Pharmacy Technician and familiarity with the healthcare environment. Experience working within a retail, hospital or provider setting communicating with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Required Licensure/Certification: Experienced pharmacy technicians who are Nationally Certified as a CPhT. Continued employment is contingent upon meeting these requirements.

This role requires the ability to travel up to 100% nationwide to set up our new hospital partner clinic sites.

  • Strong written and verbal communication skills
  • Process-oriented with great attention to detail and documentation
  • Comfortable and confident in a public speaking environment
  • Ability to paraphrase complex workflows to all staff levels
  • Proficient in Microsoft Office: PowerPoint, Excel, Word and Vizio
  • Empathy to understand concerns with a listen first mentality
  • Strong teaching skills
  • Ability to resolve conflicts and de-escalate situations
  • Highly motivated, energetic, and inquisitive personality
  • Technologically savvy with the ability to quickly learn and adapt to a changing environment
  • Operating knowledge of Electronic Medical Records (EMR) strongly preferred
  • Solution oriented and a critical thinker

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