RCC Consultant

Employment Type

: Full-Time

Industry

: Miscellaneous



Job Description

Customer Service Specialists Needed in Northwest Austin! $16 hourly. 

Volt is hiring a team of 60 Remote Customer Service Specialists  to support our client, a nationally recognized leader in consumer mobile communication and computing devices. This is a 9 month contract assignment.

**  You MUST live in the Austin area. ** 

* Orientation starts June 3rd for qualified candidates so apply now to this job posting!! Next, then email ssimmons@volt.com AND btogno@volt.com to let us know that you have applied so we can get back to you ASAP.

Description

The Customer Service Specialist will provide exceptional customer service and phone support to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed. The assignment will  initially be At-Home , but you must be willing and able to transition to a call center located in Northwest Austin at a later date.

Key Qualifications

  • 1+ years of proven experience in a customer service environment (call center not required)
  • Ideal candidate will have owned or have experience using a Mac and an iOS device
  • Contact center, consumer retail, or service experience a plus
  • Professional verbal and written communication skills
  • Ability and willingness to work non-standard business hours
  • Complex problem-solving capacity (problem solving skills)
  • Technical aptitude (computer literate, able to quickly learn new applications and use multiple applications simultaneously)
  • Availability to work a flexible schedule, including nights and weekends
  • Post-secondary education or equivalent experience preferred
  • Additional At-Home Requirements

  • A quiet workspace, ergonomic chair, and desk
  • High-speed Internet service (10 megabits download and 3 megabits upload) from a reliable provider
  • MUST be able to type 35 wpm (and pass a test saying so)
  • Responsibilities

    Answer inbound calls to: 

  • Provide up-to-date order status to the customer
  • Edit or change an existing customer order
  • Provide the customer with accurate policy and procedure information
  • Work with the customer and appropriate parties to resolve payment issues
  • Escalate issues through the proper channels
  • Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments
  • All other post-sales activities and problem solving
  • Provide consultative solutions to customers based on their needs, following the client's Online Store Customer Engagement model
  • Leverage multiple sources of information to stay current on product features and technology changes
  • Appropriately set customer’s expectations after they have placed their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience
  • Enter new Sales orders into the appropriate system(s) accurately
  • Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed
  • Does this look like the opportunity for you? Interviews will be starting soon, so APPLY NOW . We look forward to speaking with you!

    ****Volt is an Equal Opportunity Employer**** 


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